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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.38 (286 reviews)

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4.43

Based on 285 reviews, last reviewed 22nd Apr 2025

867% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

21%

Latest highest rating:

4

High street access Average savings rates and service but the availability of high street branches is a vital back up Reviewed on: 22nd April 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (286)

Review of the Nationwide, FlexDirect:

Could do better

I have been a loyal customer for many years and will keep my account but also have other more competitive accounts. Nationwide have been making unnecessary changes in my opinion and wasting members’ money on marketing prizedraws etc. It would be fairer to divide profits amongst members or raise interest on savings. Recent payments of £100 excluded some members. The closing of online messaging that’s not chat was a mistake. Sometimes people prefer to send a message and wait for a reply rather than hanging about in a chat. Reviewed on: 20th June 2023

Building Society Building Trust With its Members

I have been using Nationwide for years as a student and was then upgraded to the FlexDirect account, I now receive in credit interest that amounts to about 5 pounds a month! This is a nice bonus, but overall the account is very easy to use and has all the functionality I need. The app is great and much improved now you're not required to use a card reader to make purchases online anymore. I also receive the fairer share payments from Nationwide each year where they share their profits with members, which is a nice gesture and makes me keen to stay with them in the future. Overall a great experience! Reviewed on: 22nd April 2025

High street access

Average savings rates and service but the availability of high street branches is a vital back up Reviewed on: 22nd April 2025

The flexdirect is a reliable current account

The flexdirect is a reliable current account Reviewed on: 20th April 2025

Simple and quick

Fairly quick to downgrade account type and I like the benefits I recieve from flexdirect. Also the free cash has saved me from missing payments. Reviewed on: 20th April 2025

great products, but mediocre app

great products, but mediocre app Reviewed on: 19th April 2025

A proper building society with a great bank attached

I've had a Nationwide account since the 1980s but my current account was dormant for many years until I came back to the bank a few years ago and opened a Flexdirect account. So glad I did! As well as excellent customer service, the mutual ethos sits well with my values—the deregulation or constitutional loophole or whatever that allowed so many mutuals to convert to banks was at best unfortunate and at worst a scandal. And this is a building society that still believes in branches—no doubt this will change as its customer profile changes over time and online banking wins, but the commitment to continue for now is principled and laudable. Reviewed on: 19th April 2025

They keep their branches open.

They keep their branches open. They give back to their customers. The app is modern. Reviewed on: 19th April 2025

Great switch Offer and also offers high savings rate...

Great switch Offer and also offers high savings rate and 5% interest on current account savings up to £1500 Reviewed on: 17th April 2025

I’ve banked with Nationwide for years and it’s great...

I’ve banked with Nationwide for years and it’s great to see they reward loyal customers especially with the £50 thank you for when they purchased Virgin Money Reviewed on: 16th April 2025

I have moved banks several times to get the sign up...

I have moved banks several times to get the sign up bonus but I haven't moved from Nationwide because the service is so good and the app does everything I need. Reviewed on: 9th April 2025

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