8194460 Nationwide FlexDirect Reviews - Smart Money People
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Nationwide: FlexDirect reviews

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4.48
Based on 297 reviews, last reviewed 21st Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
67%
See only 4 star reviews
21%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
7%

Latest highest rating:

5

Excellent all round Extremely good customer service and the fairer share bonus rewards loyalty. Reviewed on: 21st June 2025
Sarah S's avatar
Sarah S

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024
Mark M's avatar
Mark M
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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (297)

Review of the Nationwide, FlexDirect:

Switching service

5
I used the switching service and I was impressed with the communication throughout the process. Bonus was paid promptly. The account has a decent interest rate and no complaints so far. Reviewed on: 16th March 2024
Margaret's avatar
Margaret

Fraud

1
Worse bank ever, put my account under review since August unable to have access to my money customer service zero never ever again Reviewed on: 11th December 2019
Tope's avatar
Tope

Excellent service, friendly and local

5
I have been impressed with the high level of service received from this bank. They are attentive and supportive to customer requirements and have a great cyber information team with some great initiatives to prevent fraud such as, MFA. Reviewed on: 27th November 2019
Nikki Williams's avatar
Nikki Williams

Excellent interest rates

5
The interest rates are so high and the cash reward for referring friends is the icing on the cake! Reviewed on: 23rd November 2019
Tania Samsan's avatar
Tania Samsan

Crazy % on overdraft

3
So upsetting they have added 39.9% so basically a balance of £2,300 will cost £75 in fees! Promptly we are clearing it and leaving. They also wouldn't offer any loan seems they not risking capital and to be honest we think HSBC better as their investments in Asia and only bank that didn't request a bale out from the government. Reviewed on: 22nd November 2019
C De Lucia's avatar
C De Lucia

Fraud

1
Had a fraudulent transaction on my current account. Spoke to them and I can honestly say it is the worst customer service. Refused to investigate fraud and refund money. Your money is not safe with them. I have never encountered this before with any other bank or financial institution Reviewed on: 22nd November 2019
Richard Dibben's avatar
Richard Dibben

NATIONWIDE

4
STAFF ALWAYS HELPFUL COULD POSSIBLY BE OPEN ON SATURDAYS Reviewed on: 20th November 2019
Geoff Wickens's avatar
Geoff Wickens

Great interest rate

5
Highest interest rate I could find for £2500 - a really good place to put the money I'd accrued from a regular savings account at Nationwide Reviewed on: 6th November 2019
James C's avatar
James C

Banking at a distance with branch support.

5
Great service with good web-based and app banking. Apple Pay, paym support and U.K. - based call centres. The mutual structure also means there are no fat cats taking huge profits. Reviewed on: 5th November 2019
Graeme Edwards's avatar
Graeme Edwards

Awesome!

5
Really can not fault Nationwide at all. Amazing customer service in branch or over the phone, great interest rates and a decent banking app. I really couldn't recommend them more! Reviewed on: 5th November 2019
C McMillan's avatar
C McMillan

great service

5
I switched over to Nationwide from TSB and the difference in the amount of good products they provide is so much better. The app is brilliant and really easy to use, I would highly recommend them for your current account. Reviewed on: 5th June 2019
Susan Hoggett's avatar
Susan Hoggett

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