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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

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3.94

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Very disapointing

After upgrading my travelinsurance to ensure I was fully covered, I was left disappointed when my return flight ticket from Napal was cancelled by Jetairline and Flexplus would not cover the replacement ticket I bought. The first phone call I made regarding the claim was rejected and the reason given was because I had not chosen the “Travel distruption” option on my policy. After doing some research and looking into my policy, I called back and informed them to play the call I had originally made repeating “is this a comprehensive cover? And the person on the line saying yes”, the lady was very nice and told me, I am sorry we had many calls regarding Jetairline but we have recieved an email from head office to reject all claims regarding to fiancial difficulties of the airline, only claim acceptable would be weather related issues. When i asked where in the policy this was desrcibe, she was unable to respond. Having had two different reasons for not accepting my claim, I reseached the “Flexplus” policy online and on the first page of Nationwide it clearly says any cancellation up to £5000 is acceptable. The stress I have been through to one side, having had paid for a false insurance is even worst. DO NOT BUY THIS INSURANCE. I have a friend that been on the same trip and her claim was fully acceptable by halifax insurance. Reviewed on: 23rd April 2019

The travel insurance is appalling. AVOID. Zero star rating!

Do not rely on this travel insurance. We booked a holiday. Months after booking my husband was ill, but recovered and was fit to travel. I rang just to inform the insurers of his up to date medical history. They refused cover and refused to renew the annual policy. As the booked holiday was after that renewal date, they refused to cover it. They told us our options were: -Cancel the holiday at our own expense; -Travel without medical cover (to the USA! Er, no!); -Arrange alternative cover at our own expense. We found alternative cover, after hours of stress. It took a complaint to the Financial Ombudsman to reclaim this money (hundreds of pounds). Utterly appalling. Nationwide tout this benefit - in fact it’s worthless. Reviewed on: 20th March 2019

Flex Plus - great account

Had a great experience with Nationwide, so much so all our family have an account with them. The travel insurance, breakdown cover and phone cover that comes with account works well too. Reviewed on: 4th February 2019

Do not use

Had a 200 pound claim for a cancelled flight and they have asked for different info each time, hard to upload details and poor customer service....avoid Wish I could give 0 star Reviewed on: 19th January 2019

benefits with account and great service

They use UK call centre, have benefits with account, great service, great products Reviewed on: 13th January 2019

FlexPlus

Love the flexplus account - the travel insurance is great, so is the phone insurance and the car recovery service is brilliant I have had to use it quite a few times and its pretty dependable. Reviewed on: 13th January 2019

Great Package Account

We have had the Flex plus account for a few years now and it's great it includes, worldwide travel insurance, phone cover and car breakdown cover. We so far have only used the phone insurance but it has been well worth the money and the experience has been quick & easy Reviewed on: 12th January 2019

Nice, simple to use account.

Nice, simple to use account. Very good mobile banking app. Breakdown, mobile & travel insurance for a £13 per month fee. Reviewed on: 10th January 2019

All in one.

World travel insurance. All family mobile phone insurance. Breakdown cover even from home. Withdrawals abroad fees free. Reviewed on: 8th January 2019

Great from the first time I used them back in 1994

Great customer services and great service all round Reviewed on: 7th January 2019

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