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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.98 (321 reviews)

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4.02

Based on 321 reviews, last reviewed 13th Jun 2025

73% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

65%

10%

21%

Latest highest rating:

5

Have been with Nationwide for many years and they ar... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make eve... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Let me down completely in my hour of need After years of having this account for the cover benefits I actually needed to call on the breakdown recovery today as my battery is flat and I'm on h... Read more Reviewed on: 27th May 2025

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (321)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

All in one.

World travel insurance. All family mobile phone insurance. Breakdown cover even from home. Withdrawals abroad fees free. Reviewed on: 8th January 2019

Great from the first time I used them back in 1994

Great customer services and great service all round Reviewed on: 7th January 2019

Phone and travel cover

Only £13 a month 3% interest and cover for family for travel and mobile phones Reviewed on: 6th January 2019

fantastic account

I have now utilised the phone and travel insurance as well as breakdown cover. Couldn’t ask for better service with any of it! Having the account offers total piece of mind without worrying about shopping around each year. Just fab! Reviewed on: 5th January 2019

Best account

There are so many benefits to having a flexiplus account, it is honestly the best account I have ever had. Reviewed on: 5th January 2019

Excellent package

Great value package worth customer service to go with it Reviewed on: 4th January 2019

Family Recommend

Have all my children recommended and using nationwide. Father always know best :-) Reviewed on: 17th December 2018

Worth the switch

I’ve been a Nationwide Flex customer for 30 years and a flex plus for 2 + years. I’ve had cause to use their mobile phone insurance twice ad well as roadside recovery twice and both times they’ve answered the phone quickly, been professional and responsive. I’m a call a centre manager (no affiliation) and take my hat off to them :-) Reviewed on: 11th December 2018

Money in the bank

Upgraded our accounts to flex plus and flexdirect. Easy transition with advice and invaluable assistance by staff at York branch. Reviewed on: 24th November 2018

Just the best

A fantastic way to bank. Best offers, great website, great staff! Reviewed on: 22nd November 2018

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