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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

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3.94

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Great advice

Switched to nationwide for my current account, very helpful staff who guided me towards the correct account Reviewed on: 5th November 2018

Fantastic account

You pay a monthly fee for this account but all the benefits you receive are worth so much more. Brilliant account. Reviewed on: 5th November 2018

Complete waste of premium

My wife and I ( 78yrs and 75yrs ) went on a coach holiday to Killarney in Ireland . My wife had the great misfortune to suffer a fall on a lunch stop on our way to our hotel in .killarney . She was examined at Killarney Hospital and referred to Tralee . It was a bad break that required surgery and a three day stay in hospital. Despite having receipts for 1 doctors initial referral 50 euros. 2 taxi fares , all transport was at our cost 300 euros . 3 Necessary drugs 30 euros . and various incidentals . Nationwide were were completely unhelpful, and in short we will not receive a penny . It took less than 5 minutes on the phone to take our annual premium , and possibly over three phone calls approx 45 minutes of placing obstacles at every point possible. Even to the point of saying that we must provide them with a ferry ticket which none of us had . It was done in a party of 48 people . I am tempted to use some Very colourful language , but I will close by saying that at least Dick Turpin wore a mask . These b******s don’t . . Reviewed on: 19th October 2018

Fab

The customer service dealing with issues, suspected fraud is brilliant. Had 4 breakdowns( one in France) - saved in less then an hour fuss and paper free. Lost phone- replaced in 2 days. Couldn't be more happier with their service. Well worth paying the small fee knowing they got your back and won't question you like criminal every time you call them x Reviewed on: 17th October 2018

I have have used the products and it works

have had the account for years and have used the breakdown cover, the travel insurance and the mobile phone cover. The test is that when needed the product provided the insurance cover and I was treated fairly. The standard of cover offered is very good. The service is prompt and easy to access. Great product especially for families. Reviewed on: 20th September 2018

Breakdown Cover with Nationwide

Broke down very busy area spoke to a lovely lady who took all information made us feel at ease and kept in touch. Breakdown assistance within 35 mins very helpful mechanic bought vechical back home on transporter. Thank you to all great staff, amazing service. Reviewed on: 16th July 2018

How every 'bank' should be

I can't rate Nationwide highly enough. Their products are extremely good value for money; their staff friendly helpful & respectful, and of course their ethos means you know that they are doing right by you, instead of lining the pockets of shareholders and fat cat CEOs. The FlexPlus account is excellent value - the breakdown cover, travel insurance and mobile phone insurance have all been used by me and there has never been a single issue. Their online banking service is very user-friendly and has a good interface too. I have my mortgage, loan, Child ISA, credit card and joint current account with them and would highly recommend all of them. Excellent stuff, if only more companies were like them... Reviewed on: 5th July 2018

Still waiting after 2 months

I put in a claim for travel insurance since 23rd April, 2018 and provided all the documents they required. I was contacted to send proof of my watches which I did on the same day. A week after that, I was asked to send estimate to replace the watches. I have not received any correspondence from anyone since I put in the claim. I feel very disappointed with the service Flexplus travel has provided. I call every week and still have not got any update on my claim and recently had to file in a complaint. Reviewed on: 26th June 2018

Quick pay out for stolen phone

Been with nationwide years now first time I had to use any of the insurance due to a stolen phone. Was worried as the phone original order did not have IMEI number on which is a requirement. I wrote in claim this fact and gave a snapshot of my find my phone app with the IMEI number. Very happy that they sent me a new phone very quick Reviewed on: 23rd June 2018

Great service

I have only had to use the breakdown cover (multiple times) they have been very quick and friendly. A great service and at such a low cost! I recommend this to everyone. Reviewed on: 24th May 2018

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