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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 4.36 (367 reviews)

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4.36

Based on 367 reviews, last reviewed 4th Sep 2026

63% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

10%

20%

Latest highest rating:

5

The people there are always very friendly and helpfu... The people there are always very friendly and helpful and extremely experienced in the work they are carrying out Reviewed on: 21st August 2026

Latest lowest rating:

1

Avoid at all cost, still need a card reader from the... Avoid at all cost, still need a card reader from the 90s to make transfers and they never work always have a technical problem. Branch can’t make tran... Read more Reviewed on: 4th September 2026

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexPlus reviews (367)

Terrible

Worst bank ever would never recommend my bank was frauded and I was refunded and told that this company would not have access to take from my bank again 1 month later the same company took more money and today another £80 was taken and I called the bank to ask them about this and get my money refunded ,, the first time I was frauded I was read a declaration stating any future payments are taken from my account from this company and I will be refunded and today they read the same declaration but said the fraud team will not take on my case because on the system it looks like I've had dealings with them . (I have never heard of this company until the first time my bank was stolen from ) I was told by the fella I put a complaint to that they have the right to take money from my account if I have dealings with them (which I don't) I'm pretty sure the courts do not have the power to steal from you're bank not a happy customer and me,my partner, and my 4 brothers are changing to a bank that will keep our money safe ....corrupt! Reviewed on: 26th November 2016

Excellent account!!

The insurances on the flex plus are amazing. Used the breakdown cover- they had someone out within 15 minutes. Also just claimed on the phone insurance for water damage, they approved my claim the next day and gave me the address to send the phone to. It's been repaired within 2 days and will be returned to me today!! Fantastic service and definitely worth the account fee each month! Well done Nationwide!! Reviewed on: 25th November 2016

Excellent current account with great benefits

This current account comes with a really impressive range of insurances travel, mobile phone, appliances and so on. Although you're paying a £10 per month fee the benefits make it worthwhile, and you also receive interest on your account balance. I've always found Nationwide's customer service to be excellent and would recommend their products to anyone who wants to get away from the 'big banks'. Reviewed on: 22nd November 2016

Excellent

Excellent service as always form Nationwide. Reviewed on: 15th November 2016

Banking with benefits

I've been with nationwide a long time and I always received good, speedy service from them. They're helpful with clear information. Reviewed on: 12th September 2016

TRAVEL INSURANCE WORLDWIDE

Made a claim under the Travel Insurance which is handled by UK Insurance as we had to cancel holiday a few days before departure due to health problems. Once we had supplied the requested documentation e.g.. claim form and Dr's letter, the cheque for the full cancellation of the holiday was issued within a week. No if ands or buts, the claim was dealt with very efficiently and in a caring manner. Both of us had existing medical conditions some included some excluded. Worth the monthly fee for the travel insurance alone. Well done Nationwide and UK Insurance. Reviewed on: 2nd September 2016

Breakdown cover

We broke down on our way home on 16/07/16 rang nationwide and they were extremely helpful giving advice and sent a tow truck out to us very quickly. Nationwide rang us 4 times during the hour it took to get us home . Thank tou nationwide flex plus. Reviewed on: 17th July 2016

Excellent Current Account Transfer

Moved my current account from First Direct to an interest paying current account with Nationwide. The whole process was completely pain free and all my Direct Debit, payments etc all switched over very swiftly and kept fully informed during the transition. Reviewed on: 20th June 2016

Flexplus

The extras with this account are great, I've only needed to use the phone insurance for mine and my husbands phone so far and they've been great, really easy process and fast turnaround Reviewed on: 29th April 2016

Great perks for low cost

I opened a flex plus account after a review in branch. I was impressed that with net cost of £5 a month I get my money secure in trustworthy place. I had to use both the mobile phone insurance and car breakdown. The service was very good. Reviewed on: 28th March 2016

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