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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 4.47 (363 reviews)

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4.47

Based on 363 reviews, last reviewed 16th Jul 2026

86% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

67%

10%

20%

Latest highest rating:

5

Always clear, helpful and available. Always clear, helpful and available. Travel insurance is with Flexplus account. I have used them for 7 or so years and have no reason to change. Very ... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Beware, Flexplus travel insurance is worthless NW Flexplus travel insurance underwritten by Aviva is not worth having. We claimed once with Nationwide's previous underwriter and it was very easy. H... Read more Reviewed on: 12th May 2026

Read all reviews See your review

About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (363)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Nationwide-there for its members

The banking app is very inituitive. the £100 Loyalty payment they make to members is grea Building soc behaviour. I recommended my daughter switch from metro to them which she did-there were unfortunate admin issues, but they came good and compensated her. My other daughter has a flex account and now has a mortgage arranged with nationwide last year which went very well. i like that they still have branches open, but they have restricted some of the opening in more rural branches which i don't like Reviewed on: 28th May 2024

The £100 fairer share bonus put the cherry on the to...

The £100 fairer share bonus put the cherry on the top for me, great savings rates and current account bonuses. Reviewed on: 24th May 2024

A trusted banking product

The charges are clear, even though I would prefer it to be 75% considering the benefits now offered. Reviewed on: 24th May 2024

travel insurance

very good when using travel insurance, paid up so quickly Reviewed on: 24th May 2024

Would recommend Nationwide to anyone

Nationwide is a great company providing excellent value for money. Their customer service centre's are UK based. They pay their members share of the company's profits every year. In addition they advise members of the best savings / investment rates. Also they have low interest rate loans for members. Reviewed on: 24th May 2024

Actually opened a new branch

They actually opened a new branch in Glastonbury when everyone else was closing theirs! Reviewed on: 24th May 2024

Just solid personal banking, never any issues, app w...

Just solid personal banking, never any issues, app works great, f2f customer service in local branch AND paid me £100 as annual bonus to say thanks for being part of their success Reviewed on: 24th May 2024

The FlexPlus Account

The FlexPlus Account provides you with travel insurance, phone insurance, breakdown cover and more all for £13 a month Reviewed on: 24th May 2024

Easy online banking and very simple to switch funds...

Easy online banking and very simple to switch funds to get better savings rates. The annual bonus is a great touch that other banks do not offer. Reviewed on: 23rd May 2024

A stonkingly good mutual banking service

Nationwide are my main bank and I have several products with them. They are very professional - a mutual which is important to my values- offer a wide range of products & have great customer service. Offering both digital and high street banking Reviewed on: 13th April 2024

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