Everything is excellent. Responds immediately and resolves whatever I need. When I call, they are very nice and explain step by step what I have to do!

Those 6 holes in the signing strip on the new FlexDirect card!! What a bloody stupid place to put them! They catch the ball on... Those 6 holes in the signing strip on the new FlexDirect card!! What a bloody stupid place to put them! They catch the ball on your ball point pen when signing and send your signature for six. Such a simple design fault from a company that have been using them for years. I am lost for words! Totally ruined my day and the next 5 years I have to look at it each day! Remembering how the ball point got stuck in one of the holes, the card shooting off, my coffee all over the place and my signature looks like it has been made by a 9 year old trying to fake it!! It's hard enough to sign in that little box without the holes! Fancy putting them where you have to sign??!! I bet the designers had a good old laugh together coming up with that idea. Read more Read less

I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’t needed to... I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’t needed to make a claim. However, when my son accidentally broke the back cover of his iPhone 12 Pro Max, I finally had to use the service. While the claim and approval process were straightforward, the experience quickly turned into a nightmare. The approved repairer, Pocket Geek TechRepair (managed by Assurant), replaced the original battery, which was at 78%, with a non-Apple-approved battery. This caused the phone to become unusable, constantly restarting. I had to visit the store three times to have the original battery reinstalled so the phone would work again. Additionally, they replaced the back cover with a counterfeit part. After paying a £75 excess fee and £13 monthly for five years, I was left with substandard, fake parts. When I raised the issue, the insurance provider claimed this was in line with their terms and conditions, which state that "readily available parts" can be used. However, I don’t believe this should mean counterfeit components. It feels like the provider interprets the T&Cs to suit their convenience, leaving customers with a poor-quality service. Read more Read less

Due to the high winds/storm our roof came off, leaving our house exposed to the elements. Not only were the phone lines down for an... Due to the high winds/storm our roof came off, leaving our house exposed to the elements. Not only were the phone lines down for an entire day, I was then told a surveyor can’t come out for two weeks. I have then been told that if I take the matter into my own hands to at least make my house watertight I might not be covered. Since then there’s now a significant amount of damage to my bedroom, with water pouring down the walls, carpets/lights damaged. An absolute joke of a service. People on the phone don’t have any idea how to deal with the claim and then I get put through to a third party who says even though they support nationwide they can’t deal with my claim. Avoid at all costs. Read more Read less

I expected alerts from Nationwide to inform me when payments to my members credit card account. None came, unlike my other credit card accounts. It... I expected alerts from Nationwide to inform me when payments to my members credit card account. None came, unlike my other credit card accounts. It was my first credit card with Nationwide and did not realise you were expected to 'self-manage' my account, as I was later informed by their representative after Nationwide had lodged an adverse credit report against me because a payment was missed. I had historically cleared my account each month but that did not count with Nationwide. They are the only company who think it's hard work to have a supportive communication system in place for their credit card members. Read more Read less

High interest regular saver, and as a building society you sometimes get a share of their profits!

Found everything to be straightforward and beneficial. The app is excellent and feels very secure. Linked regular saver was good all in all couldn’t fault this account.

Simple to use. Free to use. Free small overdraft.

Wednesday 27th November 2024       Dear Debbie Crosbie CEO for Nationwide and Senior leadership team.   I am raising this letter has matter urgency the way I... Wednesday 27th November 2024       Dear Debbie Crosbie CEO for Nationwide and Senior leadership team.   I am raising this letter has matter urgency the way I was treated by David Belson senior Branch Manager today 27 Nov. 24 approximately 16.00 pm at the Coventry branch.   He made my mental health worse today and the way he treated me also shocking.   Background to this , today I phoned up nationwide over my account not been upgrade and information I received from my local branch yesterday also in respect of my upgrade not working.   I phone up this morning to raise this and did say I pop into Coventry to speak with branch manager too.   Up on this afternoon I pop in to above branch to speak with branch manager rob who was helpful at first and sorted my upgrade account and then was talking about the complaint also contracting nuearton branch also in respect of the other issue too.   While speaking to rob he popped out to then a second manager called David Belson came in who seem over rude and not very supportive at first.   The communication and themed turned very quickly he was sticking up for nationwide, he at one point turned round to me and said well if you accusing nationwide nationwide can he says you are at fault.   He then started laying down the law and saying this how nationwide going to be dealing with your complaint not how I want it to be.   In my view he came across really angry and rude and felt threated at one mine this when I started to recalled which I am allowed to do he asked me to level even when I done 0 wrong asking for his details and senior director details is allowed.   He also told rob the branch manager not to speak by using hand method, he refused to let me write information down.   He also called security too which totally joke.   I was extremely shocked, and my mental health not been great now I had to take extra information too   He caused the incident and the way he treated me also     I am asking for someone urgent too call me including the area director David baker who David Belson refused to provide me.   His unwanted comments and way he was has cause this .   Its my view rob the branch manager well probably say different story that’s fine   This well not be going away     PS LIKE TOO ADD BEING BUILLED BY DAVID BELSON SENIOR BRANCH MANAGER FOR NATIONWIDE COVENTY Read more Read less