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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very quick and easy to use with great results

Cora was easy to use while needing something sent out. Very quick and great service Reviewed on: 30th March 2022

Convenient, quick and simple

It's extremely convenient to change my address on my accounts via Cora, saving me a trip to a bank in person. It's simple everything I had to do took mere seconds. Reviewed on: 30th March 2022

Can be useful

I'm not keen on bots - but managed to change an address quickly and simply using this bot. Reviewed on: 30th March 2022

Problem solved quickly and efficiently every time.

Every time I have used Cora, my issue has been solved. Reviewed on: 30th March 2022

Quick - Easy - Fast

I normally do not like using text prompts - but your system today was fast, accurate and easy to use. Thanks Reviewed on: 30th March 2022

What a great help to me thanks.

Cora helped me with my query so easy to use fab. Reviewed on: 30th March 2022

Fast and efficient at finding what you need to know

Great response, straight to the point I needed to know and practically instant... cannot believe how fast it is. Reviewed on: 30th March 2022

Cora experience

Very helpful and quick .Once I found the correct theme I wanted to discuss it was all plain sailing . Reviewed on: 30th March 2022

Good service

Chat online answered my question in a few minutes. Reviewed on: 30th March 2022

Great service

Easy to use and accurate info it is an efficient way to find out what I need Reviewed on: 30th March 2022

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