NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

Good service with cora very helpful and would use the service again well done Reviewed on: 30th March 2022

Easy and simple for not complex problems

Is easy to solve quick problems with cora Reviewed on: 30th March 2022

Very helpful

Always answer my questions , no problem in waiting in automated telephone call. Reviewed on: 30th March 2022

Very good

Good response fast and solved quickly Reviewed on: 30th March 2022

Address update and query about my expiring card

Cora has been very helpful. She answered all my questions and processed my request in less than 5 minutes, Very efficient! Reviewed on: 30th March 2022

Damaged debit card

My questions were answered in a polite and timely manner. Reviewed on: 30th March 2022

excellent speedy service

Takes online chat and support to another level. Very impressed. Reviewed on: 30th March 2022

Voting for cora

Excellent, quick service I understood all the questions asked and made my change of address efficient and of good service.. thank you Reviewed on: 30th March 2022