NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast Help

Very quick and efficient service thank you Reviewed on: 30th March 2022

Very easy to use

Cora asked me questions relevant to my query and I answered. The step by step process was easy to follow and my change of address was done in minutes. Thanks Cora Reviewed on: 30th March 2022

Really helpful and friendly

Made my address change quick and easy! Reviewed on: 30th March 2022

Changing name

Made the change of the account name easy and straightforward. The best way to get answers quickly and clearly. Reviewed on: 30th March 2022

Instantly helpful

Quick response with useful info and answers to my query. Reviewed on: 30th March 2022

very good

cora helped me change my online banking password Reviewed on: 30th March 2022

Pleased to have a robot talk as if real

It answered fast and already know what I needed.It changed my address to my new one in just under 1minute...without having to type and search around and scroll much ...xx Reviewed on: 30th March 2022