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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora was very helpful

Cora was very helpful and asked the exact right questions to make it easy to understand Reviewed on: 30th March 2022

Speedy and efficient service

Speedy and efficient service. No hanging about waiting on the phone Reviewed on: 30th March 2022

Swift, clear advice

I had a forgotten PIN, this was managed within minutes Reviewed on: 30th March 2022

Very efficient and helpful service

Cora’s response was immediate and very helpful Reviewed on: 30th March 2022

Regular card payments

Cora gave very clear answers as to what to do Reviewed on: 30th March 2022

Helpfully experience with natwest

Allways help full and go above n beyond to find best solution for various situations I've had with my banking needs .I'd not hesitate to recommend Nat west for banking and everything else they offer .my video call with adviser was so helpfully and put my mind and worries to bed Reviewed on: 30th March 2022

Using Cora

Easy to use very helpful great you dont need to go to bank or ring up Reviewed on: 30th March 2022

Seamless service and experience

This is the easiest most accessible app feature on the banking market.. Reviewed on: 30th March 2022

Efficient and effective

Instant response to my query and easy to follow instructions Reviewed on: 30th March 2022

Saves me a lot of time

I find Cora to be very useful when I just need small changes done. It saves me a lot of time as I don't have to call and wait until I can speak to someone. Very pleased with it! Reviewed on: 30th March 2022

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