NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Help with business account

Cora is a great addition and it was simple and informative and allowed me to sort something out quickly and correctly Reviewed on: 30th March 2022

Quick Convenient Intelligent

Able to deal with my simple requests quickly, easily and was intelligent enough to recognise a more complicated questions. Way better than having to wait 1 hour on hold to speak to someone to solve a very simple issue Reviewed on: 30th March 2022

Easy peasy

Enjoyed speaking with coral, easy and effective. Questions answered easily. Reviewed on: 30th March 2022

best bank ever

One of the UKs oldest banks fully up to date while retaining a local bank feeling. Reviewed on: 30th March 2022

Easy to use

All my queries have been dealt with quickly Reviewed on: 30th March 2022

Great customer service

Quick and efficient - an easy and excellent service was provided by Cora Reviewed on: 30th March 2022

Would highly recommend

Cora was Very helpful and answered my questions Reviewed on: 30th March 2022

Ridiculously easy to use

I needed to unblock a card and Cora made it v straight forward without needing to go via telephone banking or in branch Reviewed on: 30th March 2022