NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and helpful

Helped with my problem quickly and pointed me in the right direction Reviewed on: 30th March 2022

Quick

Quick response and appropriate answers to my question, thank you Cora Reviewed on: 30th March 2022

Very helpful

Quick response very helpful but my problem is still there about my money Reviewed on: 30th March 2022

Brilliant

Very helpful and directed me to were and what I needed to do to try and resolve my issues Thankyou so much Cora Reviewed on: 30th March 2022

Excellent and efficient service

Change of address using CORA was so simple. Just need to confirm by text once I receive the text.! Reviewed on: 30th March 2022

Excellent service

Very polite and helpful, answered my question clearly. Reviewed on: 30th March 2022

By a mile the best digital chat function I've ever used

By a mile the best digital chat function I've ever used Reviewed on: 30th March 2022

Fantastic and efficient

Great service. No need for further hassle or the need to talk to anyone Reviewed on: 29th March 2022

Very helpful

Quick and very helpful in rectifying my situation Reviewed on: 29th March 2022

Great online and mobile tools

The NatWest online banking AI assistant Cora is well designed, eloquent and easy-to-use. A fresh change from many of the other banking facilities I've used. Reviewed on: 29th March 2022