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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Very quick and precise with answer to my question

5
Quick and efficient with my query Reviewed on: 29th March 2022
Sue Ryan's avatar
Sue Ryan

Very good service

5
Just Great. So easy to use and very helpful. It's time saving and stress free Reviewed on: 29th March 2022
R Ahmed's avatar
R Ahmed

Vote cora

5
Vote cora she led me in the right direction I need to be in Reviewed on: 29th March 2022
Susana Frenchking's avatar
Susana Frenchking

Unblock

4
Bank most unhelpful to sort problems out , mrp Reviewed on: 29th March 2022
Melvyn Peck's avatar
Melvyn Peck

Helpful n quick

5
Very helpful n quick in response nd provide very relevant solution Reviewed on: 29th March 2022
Aakansha Sharma's avatar
Aakansha Sharma

Super friendly

5
Detailed information with polite tone and I can always get the answer I want. Reviewed on: 29th March 2022
Anonymous's avatar
Anonymous

Brilliant

5
Really helpful and fast and is easy to use Thank you Reviewed on: 29th March 2022
John Dodd's avatar
John Dodd

Very good

5
Easy to go through and amend if errors Reviewed on: 29th March 2022
Alex Wilson-Smith's avatar
Alex Wilson-Smith

Quick

5
Efficient and very easy to use. Would recommend. Reviewed on: 29th March 2022
Marie Kay's avatar
Marie Kay

Cora is smart and easy to understand.

5
Gives you lots of information then kindly suggests an agent if you wish so. Reviewed on: 29th March 2022
Soran Bilbas's avatar
Soran Bilbas
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