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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Saved a lot of time

So quick to update address rather than being stuck on hold for ages Reviewed on: 29th March 2022

Best Robo bot

Very good on line assistant Would highly recommend Reviewed on: 29th March 2022

Great

Great. Would recommend this to friends and family Reviewed on: 29th March 2022

Brilliant advice and service

Excellent customer service and advice Reviewed on: 29th March 2022

Changing my address

Cora assisted me in notifying the bank of our change of address, the process was very easy to undertake Reviewed on: 29th March 2022

Yes

I am always happy with the way I am dealt with Reviewed on: 29th March 2022

Great service

Good service and satisfactory customer Reviewed on: 29th March 2022

Swift and accurate help

I needed a new cheque book and didn't want to have to phone the bank, so I clicked on CORA and typed in 'need a cheque book' and it gave me the instructions to follow, without disappearing from the screen! The whole process took a couple of minutes max! Reviewed on: 29th March 2022

Excellent as its easy to use

It's as if your speaking to an actual human So quick and easy to use Reviewed on: 29th March 2022

Excellent speedy service

Great just needed to reactivate my ISA and Cora was very efficient and helpful Reviewed on: 29th March 2022

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