Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great help and happy with the way Cora handled everything

Excellent skills, very good customer service skills and very positive and polite thanks so much Reviewed on: 29th March 2022

Great

Great messaging system. Clear options Reviewed on: 29th March 2022

100% great

Great company, definitely recommend to everyone Reviewed on: 29th March 2022

Helpful

Easy, helpful and quick. Much better than waiting on hold for an hour. Reviewed on: 29th March 2022

Excellent experience

Quick, easy and helpful experience. Reviewed on: 29th March 2022

It quick and easy

It save a lot of time and money doing this Reviewed on: 29th March 2022

Appreciative

I am usually reluctant using online and the whole idea of using Cora - computer communication, but tried it today and was happy that my query was understood therefore I got what I needed. I need not have been afraid. Thank you Reviewed on: 29th March 2022

Fast

Fast and efficient always ready to offer online help 24/7 Reviewed on: 29th March 2022

Efficient

Ordered a paper copy statement in minutes with no fuss. Reviewed on: 29th March 2022

Cora is Amazing

Cora helps me more than going into my local branch. Reviewed on: 29th March 2022

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub