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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Awesome

5
Great help although it’s a robot seems real Reviewed on: 29th March 2022
clubfootjo@hotmail.com's avatar
[email protected]

Okay Experience

3
It’s a useful tool in terms of finding answers that can be find online. However, that’s about it. If you are trying to know things that are more intricate or complex, it won’t really help much. It also took a while until I realise I can ask it to connect to a human agent. Reviewed on: 29th March 2022
Chih Chang Lin's avatar
Chih Chang Lin

Great service

5
Great service easy to understand and quick to resolve you problem Reviewed on: 29th March 2022
Heather 's avatar
Heather

Friendly

5
I wouldn't go anywhere else i have in the past been with TSB and Barclays but been with Natwest for over 17 years now the people are very helpful and kind and very understanding outstanding throughout the pandemic thankyou so much Reviewed on: 29th March 2022
Tracy wilson's avatar
Tracy wilson

Great service

5
Prompt service and helpful. Would use it again Reviewed on: 29th March 2022
Stephanie OHare's avatar
Stephanie OHare

Good assistant in Cora

4
cora is really good at identifying the issues and providing solutions. I have never had any problems with it unlike other businesses automated systems (yes Vodafone, I am referring to you about your phone options and 'Tobi') Reviewed on: 29th March 2022
jay hawkins 's avatar
jay hawkins

keine Beanstandungen

5
positiv, zufrieden. Ich kann die Institution nur positiv beurteilen Reviewed on: 29th March 2022
Hans Dressler's avatar
Hans Dressler

Excellent

5
Excellent automated system Covers all the questions you need and solves your problems quickly and efficiently. Reviewed on: 29th March 2022
jacquelinecrossey's avatar
jacquelinecrossey

Great app.

5
Never had any problems with Natwest. App great and easy to install and follow. Reviewed on: 29th March 2022
Liz's avatar
Liz

Cora

5
Quick and easy to use,no messing waiting on hold Reviewed on: 29th March 2022
Lindsay Nolan's avatar
Lindsay Nolan
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