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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

Gets my questions answered very fast and hassle free Reviewed on: 29th March 2022

Fantastic service and so quick

Took seconds to get a question resolved. Reviewed on: 29th March 2022

she is really helpful when you are stuggleing for things

Very good and you can get ypur pount across with out hassle Reviewed on: 29th March 2022

My review with natwest is nice

My experience with natwest is so good. There so amazing Reviewed on: 29th March 2022

Reactivate ISA

Needed to reactivate my old ISA. Literally took two minutes with Cora. Did not need to speak to anyone. Reviewed on: 29th March 2022

Didn't help

Was told to try online chat by telephone operative. Online chat sent me back to telephone operative. Reviewed on: 29th March 2022

Dream app

Very intuitive programme, good pace of information and does what I need efficiently Reviewed on: 29th March 2022

SERVICE

i NEEDED INFORMATION AND RECEIVED THE ANSWER NEEDED VERY QUICKLY. Reviewed on: 29th March 2022

Excellent Service

Coral makes banking queries so simple - fabulous service! Reviewed on: 29th March 2022

Good service

Very useful and more often than not it will know what issue I’m having or what I’m asking. Reviewed on: 29th March 2022

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