NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy to understand

I was not expecting such an easy response from the bank Reviewed on: 29th March 2022

Useful, quick answers

I am a new customer to natwest and I am just getting used to using everything, especially the app. I wasn't sure when my card would arrive so I used this method of communication and I got a response within minutes. In my eyes, this is good customer service from a digital assistant Reviewed on: 29th March 2022

Quick, to the point, very helpful.

I was charged twice for the same thing, the information that Cora provided was quick and easy to follow. Helped me with a problem that is still ongoing. Reviewed on: 29th March 2022

Good and straightforward advice thanks cora

Great communication and fast service Reviewed on: 29th March 2022

Welcoming and respectful text formulated facts.

I am very impressed with the way the new customer is given a welcoming atmosphere by getting a little more respectful and adult communications throughout the whole setup or informative directions to follow for the details and information needed to apply for an account. Reviewed on: 29th March 2022

Great

Great worked as it should no issue. Reviewed on: 28th March 2022

Quick clear information late at night

I needed help late at night for a payment I needed to make next day and Cora talked me through the process quickly and clearly Reviewed on: 28th March 2022

Great digital assistant

I use Cora very often and it saves a call in most instances. When I want to speak to an advisor, Cora transfers me almost instantly if I do not get the answer I require. Reviewed on: 28th March 2022