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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.69 (6054 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,054 reviews, last reviewed 16th Dec 2025

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024

Latest lowest rating:

1

Is Cora thick? Cora does not understand basic question. She needs to be pensioned off and replaced by an average AI. Reviewed on: 16th December 2025

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About this product

NatWest Group - Cora Digital Assistant reviews (6054)

Review of the NatWest Group - Cora, Digital Assistant:

Waste of time.

Waste of time. Keeps crashing. The worst generative AI , I have ever seen. Don't link back to historical chat issues ir anything. Badly trained by a person never dealt with bank ir transactions is my conclusion. .. Reviewed on: 22nd October 2024

Young bankers

A GREAT WAY TO WAKE YOUNGSTERS UP TO HANDLING THIER FINANCES. Reviewed on: 7th April 2023

Responsive

Innovative quick response quick problem solving best experience with cora Reviewed on: 6th April 2023

Very helpful,

Cora is useful to me, once cora knows what information i require, gets it sorted quickly for me and i know if cora cant understand what im trying to ask then i know i will be put through to a real person who will take over from reading past script. Then i do not have to repeat all over again Reviewed on: 6th April 2023

Fast way of communicating with the bank

I used Cora and I was happy with service. Reviewed on: 6th April 2023

Not very helpful

Unfortunately in my experience has not been able to help. I always ended up speaking with an agent. Reviewed on: 6th April 2023

Fantastic.

All queries solver easly and its easy way to ask anything that i do not understand in netwest app. Reviewed on: 6th April 2023

CRAP

I keep getting cut off when I try to find out why my online banking isn’t working Reviewed on: 6th April 2023

Supportive and resourceful

Intelligent, Supportive and resourceful Reviewed on: 6th April 2023

Rubbish

Service is frustrating, I entered the question more than once and re-phrased it but it just messaged me back something unrelated Reviewed on: 6th April 2023

Great Banking account

RBS switched over my account with no stress or worries for me, Cora was very helpful with any questions I had. Reviewed on: 6th April 2023

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