NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast advice given

I didn’t know where to start to consent one name off joint mortgage account. I received advise from Cora without too many formalities which suits me as other language speaker Reviewed on: 28th March 2022

very easy to use by any one , no time waste

cora was very clear with my needs spot on mainly easy and no waste of time Reviewed on: 28th March 2022

Get up there

Excellent customer service and helpfulness Reviewed on: 28th March 2022

The best experience

I used it to open and account and found it super helpful. Reviewed on: 28th March 2022

Cora is great

Cora is very useful and helpful Reviewed on: 28th March 2022

Amazing

The assistant is extremely efficient and solves all my problems within seconds, definitely would recommend. Reviewed on: 28th March 2022

Sorted my query quickly and effectively

Every time I have used Cora she has helped direct me to the right individual who has resolved my issue or query, quickly and easily with no fuss. Would highly recommend!!! Reviewed on: 28th March 2022