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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Straight forward help and advice

I found it very easy to request information on how to change our account address details. Very straight forward. Reviewed on: 28th March 2022

Direct Debit Issue

Although a little detailed I managed to achieve my objective Reviewed on: 28th March 2022

Fast, efficient and easy online Help

Needed to re-activate an ISA and CORA made the process simple. Thank you CORA ! Reviewed on: 28th March 2022

Very quick and efficient

Asked question answered immediately Reviewed on: 28th March 2022

Straightforward and clear instructions

A good experience and clear instructions delivered quickly Reviewed on: 28th March 2022

Great phone

Very helpful and very good and friendly Reviewed on: 28th March 2022

Helping with charges on my debit card

Very helpful I believe it will be sorted out later when transaction has been made Reviewed on: 28th March 2022

Very helpfull

Great Thanks very helpfull Much Reviewed on: 28th March 2022

Quick reply and helpful.

Quick solution to query, very helpful, and would use again. Reviewed on: 28th March 2022

Appalling bank, terrible communication

I have 2 business accounts. 1 I have not been able to access. I have been trying 11 days to speak to someone unsuccessfully. Still have no access. Don’t use NatWest Reviewed on: 28th March 2022

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