NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great service

Very user friendly and simple and efficient Reviewed on: 28th March 2022

Brilliant

Easy to use, fast responses and very informative. Reviewed on: 28th March 2022

Excellent Service

Quick and easy to use, with fast service too Reviewed on: 28th March 2022

Fast service

Easy to understand and quick to answer my query Reviewed on: 28th March 2022

Best digital assistant to date.

Brilliant way of allowing answers to be already typed in. Reviewed on: 28th March 2022

Speedy and Efficient

Resolved my query in seconds, i had an issue on my activation code not coming through. Reviewed on: 28th March 2022

Good easy service

I find NatWest very helpful and easy to contact and use Reviewed on: 28th March 2022

It's a fantastic and simple service.

Cora is an intelligent and simple to use service. Works very well, which is what you need for banking! Reviewed on: 28th March 2022

GREAT SERVICE

I had lost my card and didnt know what to do as I kive abroad. Very claerly and carefuly Cora Nat West explained how to get onto online banking then how to order a new card. I am very happy to be a Cora NAT WEST customer Thank youi Reviewed on: 28th March 2022

Best message system

I enquired about the change from visa to Mastercard on my debit card and got the best response ever on a message system Reviewed on: 28th March 2022