NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Simple to use

Coral was very helpful with my query Reviewed on: 28th March 2022

Simple and easy

I have used the app before to solve issues and find it very easy to use. Reviewed on: 28th March 2022

Good auto help function

Question answered in one attempt Reviewed on: 28th March 2022

Easy to use

Easy to use and quick. Able to make a count changes easy and secure Reviewed on: 28th March 2022

NatWest's Cora virtual assistant works flawlessly.

NatWest's virtual assistant works flawlessly for my typed requests and did what I asked quickly. I am pleased and look forward to usinf the account under the new name. Reviewed on: 28th March 2022