NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent

Every encounter I have with Natwest has been pleasant and helpful. Cora is also innovative and very useful tool. Keep up the good work Natwest. You have a customer for life with me! Reviewed on: 28th March 2022

Excellent

Very good loved it very much amazing Reviewed on: 28th March 2022

Good customer service. Allows understandings on everything.

I am currently having issues with my account, and the questions being asked are not relevant, however, if you are having any issues, the answers are in depth and have obviously expert knowledge. Reviewed on: 28th March 2022

Good service

Great service 24 hour helpful professional quick Reviewed on: 28th March 2022

Quick and easy

Saves lots of time. Easy and convenient Reviewed on: 27th March 2022

Convinient and efficient

Super convenient and efficient when changing address. Reviewed on: 27th March 2022

Helpful

Wasn't sure at first thought oh godvhere we go and wasn't going to bother. But was helpful and easy. Didn't take long. Reviewed on: 27th March 2022