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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

It was very easy to get help with the online messaging. I got what I asked for in a couple if minutes Reviewed on: 27th March 2022

Speedy and helpful

Very easy to use and very helpful. Reviewed on: 27th March 2022

Esay and helpful

THE ACTIONS TOOK ONLY MINUTES TO SORT OUT Reviewed on: 27th March 2022

A good service!

My query was sorted quickly - but the pop gun noise is awful!!! Reviewed on: 27th March 2022

Amazing Service

every time i’ve needed support or felt i’m in a bad position, Cora has always come in clutch to save the day & lift my spirits up! Reviewed on: 27th March 2022

Useless

Waited for almost an hour without any answer Reviewed on: 27th March 2022

Reactivating ISA

Straight forward and simple process Reviewed on: 27th March 2022

efficient and effective

very helpful and thorough. no messing around waiting on phone waiting and daft music wasting time Reviewed on: 27th March 2022

Very helpful efficient

My query was answered promptly and I got the answers I needed Reviewed on: 27th March 2022

Helpful and user friendly

It is easy to chat and get the help that I want with a particular query Reviewed on: 27th March 2022

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