NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Extremely helpful

Cora was extremely helpful in helping me sort out my problem Reviewed on: 27th March 2022

Excellent

Quick response, and satisfactory answers. Reviewed on: 27th March 2022

Accurate assistance

Found the answer to my question right away Reviewed on: 27th March 2022

CHANGE OF ADDRESS

NICE AND EASY, WAITING FOR CONFIRMATION CODE Reviewed on: 27th March 2022

Very easy and helpful

Needed to change my postal address and the service was quick and easy Reviewed on: 27th March 2022

Was simple and effective

Was simple and saved me ringing or going into the bank and gave me the answer to my issue. Reviewed on: 27th March 2022

Helpful

Cora was very helpful to me and I would 100% recommend to other people Reviewed on: 27th March 2022

Very handy

Easy and simple to use with a lot of helpful tips. Could be more understanding as doesn’t always know what I need help with. Reviewed on: 27th March 2022

Worked perfectly

Understood my questions and more importantly, got me the answers. Reviewed on: 27th March 2022

Safe and easy to use.

I like the innovative way natwest looks after customers. Safe hassle free secure account. Can be contacted in a variety of convenient ways Reviewed on: 27th March 2022