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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Sends you in circles

I wanted to see whether I could discover a reason for an account being closed; on another occasion I wanted to check whether a NatWest phone number was genuine, in case I was being scammed. Cora was useless in both cases. Please, NatWest, we need more access to your telephone numbers, and more peole to answer the calls. Robotoics aren't yet even close to dealing with a rational human being. Maybe a decade from now it may catch up, but I doubt it. Reviewed on: 26th March 2022

Amazing

SUPER easy to use. I was able to do all I needed and it helped me with everything I needed really quickly. Reviewed on: 26th March 2022

Great service

Really easy to follow and use simple steps to change what I needed to do Reviewed on: 26th March 2022

Good customer service

Was unsure on where a payment was, and Cora helped me find out which helped to ease my mind as i’m a student and money being missing from my account worries me, but the live chat massively helped ease my worries. Reviewed on: 26th March 2022

Faultless

Awesome. Better and faster responses than some humans Reviewed on: 26th March 2022

Very intelligent

I like Cora, smart and a star. She is the best assistant I ever come across Reviewed on: 26th March 2022

Excellent

Answered all my questions and sorted all out fast and easy Reviewed on: 26th March 2022

Very quick and helpful

Great service, easy to understand and reply. 5 star Reviewed on: 26th March 2022

My honest review of Cora

Being with NatWest for the last 6 years, I have noticed a lot of improvements. Cora is definitely the best new innovation that has been made as it offers faster communication, less wait times and more focused advice on actions to take. Cora could be improved through more vast and extensive reception of customer queries. To explain further, the answers that Cora picks up on are very specific key words and will not understand any further. Perhaps, a document for containing key words might be helpful especially for older customers and maybe customers that are young (16+), new to the country or anyone else that might benefit from guidelines on how best to optimize the use of Cora. Reviewed on: 26th March 2022

Excellent service to change address details quick and easy

Cora was excellent very quick and accurate with responses. Thankyou Reviewed on: 26th March 2022

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