NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Amazing

Quick and easy to understand advice Reviewed on: 26th March 2022

Quick and easy

Cora sorted out my change without having to contact the bank Reviewed on: 26th March 2022

Online business banking app of the year

Does exactly what it says in the tin. Continues to innovate Reviewed on: 26th March 2022

Very clever digitsl assistant is Cora

Answered my question, no waiting, no queue just straight forward Reviewed on: 26th March 2022

Absolute rubbish, can't even ask a basic question.

Literally doesn't even work, typing a question just brings up a completely unrelated FAQ section with 5 worthless options. It literally could not be more useless. Reviewed on: 26th March 2022

Easy banking.

Makes banking so much easier without slow "in person" support response times for simple things Reviewed on: 26th March 2022

Fast response

Quick and efficient ....... I was surprised to have a response so quickly. Reviewed on: 26th March 2022

Quick and easy

Very helpful and did it quickly Reviewed on: 26th March 2022

Very good

My experience was very helpful and l am given enough information to choose and get the information l am looking for which gives me less stress and makes it easy to finding what l want. Reviewed on: 26th March 2022