NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

I am satisfated

Is it comfortable,staff were always kindly and professional. My only trouble is to put Money on my account Reviewed on: 26th March 2022

Customer service

I have recently switched from another bank to nat West. I received excellent, fast, effective and efficient customer service and was kept thoroughly informed throughout the process. Reviewed on: 26th March 2022

Ok

I am old coustmer with you upto now I didn't get credit card Reviewed on: 26th March 2022

So quick and easy

Very fast, very easy and didn’t ask loads of unnecessary questions Reviewed on: 26th March 2022

Nonsensical computer that has no comprehension of basic questions

I simply asked “Cora” where I need to sign my new debit card. Replies were repetitive, irrelevant and utterly useless. Reviewed on: 26th March 2022

Very helpful

Thanks Cora! Solved my problem in minutes. Reviewed on: 26th March 2022

Good

I was slow to find Cora answers, maybe impatient Reviewed on: 26th March 2022

Efficient

Quick clear guidance. Everything completed in record time Reviewed on: 26th March 2022

Helpful

Cora was helpful and cute, I know she's a digital assistant, but I have her a voice when reading her replies and she sounded cute. Reviewed on: 26th March 2022