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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great service

Friendly and professional and wonderful people. Reviewed on: 26th March 2022

Very efficient service

Quick, efficient service when changing my address Reviewed on: 26th March 2022

Cora

The assistant that aided me today Cora was very helpful and sorted my problem out in a professional manner. Reviewed on: 26th March 2022

Immediate & clear information

Cora answered my question quickly & clearly Reviewed on: 26th March 2022

Good app

Works very well I find it a useful tool that covers most simple issues Reviewed on: 26th March 2022

Execellent

Execellent. Highly recommend to everyone I know Reviewed on: 26th March 2022

Quick and easy

Amazingly simple in what can be a complicated digital age Reviewed on: 26th March 2022

Easy to use anytime of the day or night

Easy to use anytime which is very helpful out of hours Reviewed on: 26th March 2022

Excellent service

Information given right away and extremely helpful Reviewed on: 25th March 2022

Junk

Low level of knowledge - round in circles without helping at all. Reviewed on: 25th March 2022

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