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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use

Very easy to change my address details online with the minimum of fuss but entirely securely Reviewed on: 25th March 2022

Great delivery of information

Answers every question I asked about with my account Reviewed on: 25th March 2022

Good Support

Good prompts and easy to follow process Reviewed on: 25th March 2022

Seamless service delivered 24/7

Excellent use of AI to deliver services quickly and effectively with an excellent user interface - NatWest delivers! Reviewed on: 25th March 2022

Quick and easy

Simple and fast service which I found easy to use Reviewed on: 25th March 2022

good

it wasquick and straight forward Reviewed on: 25th March 2022

Card payments

Cora is very delightful and helpful provides lots of information and yes is clear in her answers Reviewed on: 25th March 2022

closing account

directed to FAQ's just about to try Reviewed on: 25th March 2022

Informtion on cancelling a recurring debit

I have contacted the company concerned (Amazon). I'm not sure if I have cancelled as their website is not very clear. I will wait until the next payment is due to see if it has worked Reviewed on: 25th March 2022

Easy to navigate and very helpful

Found my experience very helpful Reviewed on: 25th March 2022

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