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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

So quick and user friendly

I was stressed I couldnt remember my pin number. CORA sorted it straight away Reviewed on: 25th March 2022

Cora is great

Cora is helpful and interactive. i found it easy to use and resolve my query. It also helps to find things on my online banking Reviewed on: 25th March 2022

Good

Good experience with Cora all round Reviewed on: 25th March 2022

Easy to use

I wanted to change my address which only took a few minutes, no stress and easy to do Reviewed on: 25th March 2022

Fantastic

Very helpful so fast and efficient Reviewed on: 25th March 2022

Excellent advice

If in doubt ask a specialist like Cora. Reviewed on: 25th March 2022

Updates

Very easy to use, saves a lot of time Reviewed on: 25th March 2022

very very helpful

very helpful and gives easy to follow instruction, once past the initial 'get the right words' for your problem part. Reviewed on: 25th March 2022

Marvellous service

Always able to get a quick answer via mobile app Reviewed on: 25th March 2022

Great Service

Really flexible and helpful. It works really well! Reviewed on: 25th March 2022

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