NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to use

I needed to update my details so it was my first time using Cora but it was straightforward Reviewed on: 24th March 2022

Quick and simple answers

Needed help setting up a new standing order Reviewed on: 24th March 2022

Fast service

Very friendly and very helpful and they make sure you haven't missed anything Reviewed on: 24th March 2022

Isa reactivation

Very quick after hours service, easy to follow instructions , helpful member of staff available to answer all questions Reviewed on: 24th March 2022

Answered my question

very informative and helpful........................ Reviewed on: 24th March 2022

I needed a hard copy statement for a conveyancer

Cora was able to identify my need very quickly and as I struggle with online in general it was a massive relief to get an answer from an automated service so quickly and clearly.....Thank you Cora Reviewed on: 24th March 2022