NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excelkant website

Nat West website never lets me down. Excellant service. Reviewed on: 24th March 2022

Bit too quick for me but did the job

Bit too quick for me but did the job Reviewed on: 24th March 2022

Great service

Cora picked up on what I was asking and provided the answer I needed almost immediately. Reviewed on: 24th March 2022

Effectively dealing with the query

Efficient and quick thankyou. That is all Reviewed on: 24th March 2022

Good

Cora has been installed with a lot of responses to questions Reviewed on: 24th March 2022

Reactivated ISA

Very quick and easy process thank you Reviewed on: 24th March 2022

Amazing

Amazing service by online chat with Cora. Stress free experience. Box ticked! Reviewed on: 24th March 2022

Talking to a caring bot

So, yes it is a bot but she/it gets to the point quickly and uses customer friendly language. If she cants sort it you do get through to a human Reviewed on: 24th March 2022