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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fab

Fabulous customer service and online services Reviewed on: 24th March 2022

Address change

To change my address was quick and easy. The chat with Cora the agent was polite and to the point. Reviewed on: 24th March 2022

Easy to use the

The instructions were easy to follow Reviewed on: 24th March 2022

ONLINE SERVICES

This is a very convenient way to update my banking records, I'll definitely be using it again Reviewed on: 24th March 2022

Amazing Service- So much easier!

Really pleased with Cora - it made everything really easy and which is a breath of fresh air in compared to sitting on endless phone calls trying to get through to large companies such as this. If only all companies used a service like Cora. Reviewed on: 24th March 2022

Quick and easy to help

Bank very quick and efficient when i lost my debit card. Easy to deal with. Reviewed on: 24th March 2022

Efficient

easy to use and user friendly .... security is good also and does not take long to get to where you need to go and have your query sorted out or ? and answered Reviewed on: 24th March 2022

Excellent computerised help

Works everytime for whatever your banking needs! I have ordered new cards,pins etc no bother also helpful with fraud etc Reviewed on: 24th March 2022

Very helpfull

Helpfull and very easy to understand. Reviewed on: 24th March 2022

Very Efficient

Always there to help, very efficient service Reviewed on: 24th March 2022

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