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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Service

Very quick and to the point . I would use it again Reviewed on: 24th March 2022

Extremely easy and efficient

Wanted to change my address without having to go to a branch and this made it really easy Reviewed on: 23rd March 2022

Excellent

Got the advise I needed.................................................. Reviewed on: 23rd March 2022

Great guide

Good service to help with banking activities. Good job. Reviewed on: 23rd March 2022

Help with change of address

I found her to be very helpful thank you Reviewed on: 23rd March 2022

Easy & efficient.

It was so easy to change my address by chatting to Cora. It was one less worry, during stressful time of moving house. Reviewed on: 23rd March 2022

Cora is a great help!

Cora has been a great help when I need something, otherwise she is quick to put me through an agent. Well done Natwest. Reviewed on: 23rd March 2022

Great service

Was very fast dealing with my issue many thanks Reviewed on: 23rd March 2022

So easy

It was so easy to get the help I wanted, thank you Reviewed on: 23rd March 2022

Amazing experience

I used Cora the first time and really impressed... She answered all my questions. Reviewed on: 23rd March 2022

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