NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very helpful

Couldn’t get into my account the video was very helpful Reviewed on: 23rd March 2022

Switching account

I had to switch the old account to NatWest. Since that was my first time doing this, the whole procedure seemed to me as very complicated when I read the rules on the web page. I asked Cora the question of switching accounts, and I had explained how to deal with the whole procedure, every step was numbered that I have to do. Cora saves a lot of time instead of reading long explanatory texts. Very satisfied! Reviewed on: 23rd March 2022

Sooo Easy!!!

I found Cora to be very easy to work with and very efficient too. Reviewed on: 23rd March 2022

Intuitve

Quick, easy and intuitive, for a bot. Reviewed on: 23rd March 2022

enquiry regarding expiry of my debit card

enquiry regarding expiry of my debit cardgood and quick Reviewed on: 23rd March 2022

very good

excellent and easy way of getting fast information Reviewed on: 23rd March 2022

Fast and easy way of banking

I didn't have to go through stress to update my details Reviewed on: 23rd March 2022

Cora is an angel

Cora is slicker than most digital assistants. I find I don’t have to reword my questions and that solutions provided are often correct. Reviewed on: 23rd March 2022