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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fantastic service

Fast and friendly service and help me with my enquiries Reviewed on: 23rd March 2022

No complaints

No complaints - does what a bank should Reviewed on: 23rd March 2022

Very helpful - quick response

Swift and great advice given. Would recommend. Reviewed on: 23rd March 2022

Wouldnt recommend it

Not the easiest digital to use. Quite tricky and especially for old people. Reviewed on: 23rd March 2022

Simple to use

One of the best bots I've used on a website. Very clear about instructions, limitations and expectations Reviewed on: 23rd March 2022

Most helpful

Clear concise message for my query Thanks Cora Reviewed on: 23rd March 2022

Help from cora

Got me sorted with my query I am happy with the help I received Reviewed on: 23rd March 2022

Great help

Helped with a fraudulent case, gave me an insight how to spot a fraudulent company Reviewed on: 23rd March 2022

Very useful

I had a question that could be answered and was also given the appropriate form instantaneously. Reviewed on: 23rd March 2022

Cora

Very easy to use for simple changes to accounts Reviewed on: 23rd March 2022

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