NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Online help brilliant

Straightforward answer to my query quick and easy . Reviewed on: 23rd March 2022

How easy was that!

I needed to change my address and with Cora's help it took less than a minute. I am always a bit sceptical about using live chat and in particular automated ones but Cora was brilliant. Great service Reviewed on: 23rd March 2022

Great Banking

Very responsive and has a great range of products Reviewed on: 23rd March 2022

I just works

The help system always seems to know exactly what I need. It just works well. Reviewed on: 23rd March 2022

Review of complaints experience crashed!!!

Your system asked me to review my experience and then crashed. Up until that point it had been ok as far as digital chats go, but does not replace speaking to a real person on the phone!!! Reviewed on: 23rd March 2022