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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

MEMBERSHIP BENEFIT

NATWEST is sponsoring Ideal Home Exhibition . Asked for a free pass Reviewed on: 23rd March 2022

Great informative service

Clear instructions given about updating mobile number and using biometrics. Quick solution Reviewed on: 23rd March 2022

Request for new card reader

The reply was concise, clear and immediate Reviewed on: 23rd March 2022

Quick solution to a problem

Quick navigation through various options and resolved query quickly Reviewed on: 23rd March 2022

Banking help

Prompt and efficient.. Good overall and fast service. Reviewed on: 23rd March 2022

Best app ever so far

Quick efficient I have to get to work so spot on wth efficiency Reviewed on: 23rd March 2022

Unknown transaction

One of the bank member (Dora if I don’t mistakenly mention the name) helped by share me the very useful link which I can find the best solution from the link that has been shared Reviewed on: 23rd March 2022

Locked account

Easy service to use and get through Reviewed on: 23rd March 2022

Made me feel safe after losing my debit card.

It was very easy to follow the instructions to cancel my lost debit card. Reviewed on: 23rd March 2022

Cora is adorable

Cora helps every time and it doesn’t matter what time it is or where I am. Cora is adorable Reviewed on: 23rd March 2022

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