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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

first class

first class Cora did and told me everything I need to know Reviewed on: 22nd March 2022

Clear, concise and user friendly

Very easy to use. It is concise and with clear information. Has solved every problem I have asked of it without needing to wait for the response. Reviewed on: 22nd March 2022

Excellent

Work related income travel private and public transport Reviewed on: 22nd March 2022

Great Online Support

I have had to use the online support a couple of times recently for different things and Cora has been very helpful and to help further she has passed me onto a support member. Would recommend them. Reviewed on: 22nd March 2022

Good

Good company recommended then. Reviewed on: 22nd March 2022

Excellent app

Very easy to use excellent service Reviewed on: 22nd March 2022

Vote Cora online NatWest Bank

Good idea. Saves time. Most times I don’t need to talk to a person. Reviewed on: 22nd March 2022

Helpful

I had reason to contact for help due to having debit card, Cuts helped me very efficiently in s couple of mins. Much appreciated. Reviewed on: 22nd March 2022

Excellent service

Very good customer service Would recommend it Reviewed on: 22nd March 2022

Positive

Helpful & easy to follow Reviewed on: 22nd March 2022

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