NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Worst customer service ever

All i am trying to do is open an account and painfully laborious. Would definitely not recommend NatWest Cora Reviewed on: 22nd March 2022

Interesting

It was good but sometimes you just need to speak to a human Reviewed on: 22nd March 2022

Efficient

Quick and easy to get reply to answers Reviewed on: 22nd March 2022

Fast and to the point

Needed to cancel a subscription that the website couldn't assist with and asked me to contact the bank. Cora helped literally in what felt like under a minute. Fab service. Reviewed on: 22nd March 2022

CHANGE DETAILS

GREAT AND QUICK RESPONSE. ASSISTING IN EVERY MY PROBLEM REGARDING MY DETAILS Reviewed on: 22nd March 2022

Very quick & efficient

So efficient that I didn’t realise I’d even asked a question. Reviewed on: 22nd March 2022

did the job within seconds

very helpful and answered my question Reviewed on: 22nd March 2022

very quick and painless

Natwest is a great bank to be with Reviewed on: 22nd March 2022

Brilliant service

Simple questions, quick respond, best I have ever experienced comparing to any other banking services. Top star. Definitely will use it again❤️ Reviewed on: 22nd March 2022