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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

She helps me very quick thanks a lot

Thanks a lot Cora u helps me very quick Reviewed on: 22nd March 2022

A bot that actually worked for me

It worked - first bot that has actually answered my questions. Reviewed on: 22nd March 2022

Excellent online service

I don't generally like online bots and if you're going to use them they must work and inspire confidence, the NatWest digital assistant does this. Well done Reviewed on: 22nd March 2022

Very helpful

I was able to get a very useful information promptly, thank you. Reviewed on: 22nd March 2022

Very delightful and helpful

Easy and simple conversation not imposing Reviewed on: 22nd March 2022

Great if you know what it can do

I needed to reactive a previous ISA account, I would not have thought to use CORA but once I was told by a human (manager) , I could use it then the process was very efficient and took only a couple off minutes. I will probably use CORA more frequently if I have a banking problem before asking a human. Reviewed on: 22nd March 2022

Fast and efficient

Quickly got the information I needed without having to go through loads of links Reviewed on: 22nd March 2022

Excellent

Top service very helpful, prompt Reviewed on: 22nd March 2022

excelent app

very user friendly, clear and fast Reviewed on: 22nd March 2022

Good service

Always been approachable and helpful when applying for a mortgage, loan or account. Never had any issues since I started banking with NatWest 30 years ago. Reviewed on: 22nd March 2022

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