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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora is useful, and at your fingertips

Cora is quick and easy to use. She has answered every question that I have given her. Reviewed on: 21st March 2022

Quick and easy

Quick, easy to follow, helped with exactly what I needed. Reviewed on: 21st March 2022

Straight forward process

Easy process to change a business bank account address without holding on lengthy phone queues Reviewed on: 21st March 2022

Great innovation. Always has the correct information needed as is a great time saver

Great service since day one. Always informative and makes sure you leave with the correct information or help Reviewed on: 21st March 2022

Fun, fabulous and fresh in the banking world.

Super easy to use and 9 times out of 10 has a solution to my problem! Reviewed on: 21st March 2022

Best virtual chat

Dont like virtual chat help lines. This one was decent and got me where I wanted to be Reviewed on: 21st March 2022

Easy and fast

Worked great. answered every question I gave it. Reviewed on: 21st March 2022

Quick and easy

Efficient and easy use to make inquirys Reviewed on: 21st March 2022

Very helpful

Very helpful as I’m new and don’t underst how to set up certain thing Reviewed on: 21st March 2022

Fast and efficient

Great service. Precise and provides useful links to more detailed information instantly Reviewed on: 21st March 2022

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NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Cora terrible for the Nat West brand

Cora is useful, and at your fingertips

Quick and easy

Straight forward process

Great innovation. Always has the correct information needed as is a great time saver

Fun, fabulous and fresh in the banking world.

Best virtual chat

Easy and fast

Quick and easy

Very helpful

Fast and efficient

Join Smart Money People

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