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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Awful, just goes round in circles

Preset answers that don't help in any way at all. Useless, as bad as the app Reviewed on: 21st March 2022

Good

Good and very helpfull and my probleme was solved Reviewed on: 21st March 2022

Great way to help!

Very intuitive! Useful interaction! Reviewed on: 21st March 2022

Old Age Use

Very good to operate in one's old age. I will be 90 in June Reviewed on: 21st March 2022

Service

Cora solved my issue quickly & efficiently Reviewed on: 21st March 2022

Brilliant, efficient, friendly service

I have been very impressed with Natwest, in particular, I have found the staff to be helpful and friendly and willing to help with any issues I've had. It's always quite easy to make an appointment or speak to someone on the phone and I have always felt like Natwest have wanted to help. Reviewed on: 21st March 2022

Very easy to use and asked all the right questions

Sometimes these CHATBOTS are cumbersome and don't give you the options you actually need. CORA is exactly the opposite in my experience and was extremely easy to use. Reviewed on: 21st March 2022

Swift and efficient

I have been with NatWest for many years. All good. Reviewed on: 21st March 2022

Brilliant

So fast and efficient, I’ll certainly be using more often Reviewed on: 21st March 2022

great speedy service

great speedy service couldn't have been more helpful Reviewed on: 21st March 2022

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