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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

quick to solve a minor problem

very fast response to a minor problem - now easily fixed - thankyou! Reviewed on: 20th March 2022

Efficient Customer interaction

Dealing with Nat West has been easy and efficient, with queries dealt with timeously and efficiently Reviewed on: 20th March 2022

Easy

So easy to use really happy. Took 2 Mins to get sorted Reviewed on: 20th March 2022

Very helpful

Answered all my queries and questions Reviewed on: 20th March 2022

Brilliant app.

Just everything you need made simple and easy. Reviewed on: 20th March 2022

really easy to use

I wanted to update the address. The series of questions we had to answer was easy and very user friendly Reviewed on: 20th March 2022

Ease of use

Ease of using my app to raise a complaint Reviewed on: 20th March 2022

Immediately took action

Excellent customer service and took immediate action Reviewed on: 20th March 2022

Quick response

Good response to queries,I have been with the NatWest since I left school and wouldn’t change I find them helpful and give good advice when needed Reviewed on: 20th March 2022

Very easy and useful

Used Cora a few times when I first started banking with Natwest, and I still use it now. It has always been very handy and everytime i have used Cora I have always left the chat satisfied. Reviewed on: 20th March 2022

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