NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Great quick service

As above great quick service and would definitely use again Reviewed on: 20th March 2022

Excellent

Great advice straight away, no waiting . Perfect Reviewed on: 20th March 2022

a bit slow and frustrating at times

a bit slow and frustrating at times could be faster Reviewed on: 20th March 2022

Helpful but I have not resolved my problem.

Helpful but I have not resolved my problem. Reviewed on: 20th March 2022

Excellent a pleasure

Quick, easy and satisfying experience all round Reviewed on: 20th March 2022

Easy to use and quick. Helpful

I was surprised at how easy it was Reviewed on: 20th March 2022

Effective online help

Very helpful online messaging. Previous systems I have used result in having to call anyways but Cora have multiple solutions to try which helped solve my issue. Reviewed on: 20th March 2022