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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024
Martin's avatar
Martin

Easy/quick way to help

5
I’m pleased with the online service Reviewed on: 20th March 2022
Harinder Takhar's avatar
Harinder Takhar

Superb

5
Really helpful and informative. Cora helped me with my query in super fast time. Thank you. Reviewed on: 20th March 2022
Gaye's avatar
Gaye

Quick and easy to use

5
I needed to change my address and using Cora make it simple. Reviewed on: 20th March 2022
Amira Beard's avatar
Amira Beard

Quick and easy to use

5
Makes life on the go very easy # lovecora Reviewed on: 20th March 2022
Adam Kellam's avatar
Adam Kellam

Statement

5
good Postal service And it's been activated. Reviewed on: 20th March 2022
Mohammad hoamda's avatar
Mohammad hoamda

goodvery good

5
it was verry good.it was very good it was very goog thank you for your servivce Reviewed on: 20th March 2022
jbryan's avatar
jbryan

Cora

5
Very helpful I was given all the information I needed but if I can carry it out is a different matter as I’m 76 and tend to forget some things Reviewed on: 20th March 2022
Cora's avatar
Cora

Great service

5
Good advice helpful and easy to use Reviewed on: 20th March 2022
Dougal44's avatar
Dougal44

Quick and easy

5
Changing address. Cora made it so simple ... and she's nice about it! Reviewed on: 20th March 2022
catherine cruise's avatar
catherine cruise

Quick and effective

5
I used Cora to close a business account. It was very quick and easy. Fuss-free banking. Reviewed on: 20th March 2022
Kirsty Sharp's avatar
Kirsty Sharp
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